Return And Refund Policy

Refund & Return Policy

Last Updated: 9 October 2025
Brand: Crashmate
Website: https://nosedivestudio.in
Entity: NOSEDIVE STUDIO LLP, B/15, Kalumal Estate, A.B. Nair Road, Juhu, Mumbai – 400049, Maharashtra, India

We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help. Please read our return, exchange, and refund policy carefully.

1) Returns & Replacements

A return or exchange request must be raised within 7 days from the date of delivery.
You can raise your request by emailing us at support@nosedivestudio.in or WhatsApp us at +91 8926137879.
Once your request is reviewed and approved, our team will guide you through the pickup and return process via call, WhatsApp, or email.

Eligibility

The item must be unused, unwashed, and in its original packaging with all tags and labels intact.
Customized or personalized items cannot be returned or exchanged unless defective or damaged.
For hygiene reasons, certain products (like wearables, personal-use items, or open packaging) are non-returnable and non-refundable. Such product categories will be clearly mentioned on the product page.

2) Shipping Charges

In case of returns due to customer preference (size, color, etc.), shipping charges (both forward and return) will be deducted at actuals from the refund.
In cases where the return is due to a defect, wrong item received, or transit damage, we will bear the return shipping cost entirely.

3) Exchange Process

Once the return is approved, the existing order will be collected and inspected.
Upon successful inspection, a refund will be processed to your original payment method.
You may then place a fresh order for your desired product.
(Note: Direct exchanges are not processed automatically; refunds are issued first to ensure transparency.)

4) Refund Timelines

Prepaid Orders: Refunds are initiated within 48 hours of the returned item being received and verified at our facility.
Cash on Delivery (COD) Orders: Refunds are processed within 7 working days of the returned item being received and verified.
Refunds are issued to the original payment method or via bank transfer (for COD), depending on feasibility.

5) Order Cancellations

Cancellation requests must be made before the order is dispatched.
Once dispatched, the order cannot be cancelled; however, it can be processed as a return after delivery (as per the above policy).
If a cancellation is made after dispatch, shipping charges will be deducted before refunding the remaining amount.

6) Damaged / Defective Products

If you receive a damaged or defective product:

Please share photos or videos of the product and outer packaging with us on support@nosedivestudio.in or WhatsApp +91 8926137879 within 48 hours of delivery.
Our quality team will verify and arrange a free pickup or replacement depending on availability.

7) Important Notes

Products purchased during sale, clearance, or promotional offers are not eligible for return or refund, unless received in a damaged or defective condition.
For safety and hygiene, certain categories (like personal-use accessories, crash-protection gear, etc.) may be non-returnable.

8) Contact Us

We’re always here to help!
Email: support@nosedivestudio.in
WhatsApp / Call: +91 8926137879
Address: B/15, Kalumal Estate, A.B. Nair Road, Juhu, Mumbai – 400049, Maharashtra, India

Your satisfaction is at the heart of everything we do. If you’re not happy with your experience, please reach out within 7 days — we’ll do our best to make it right.