Privacy Policy
Last Updated: 9 October 2025
Website:
https://nosedivestudio.in/ (“SITE”)
Entity: NOSEDIVE STUDIO LLP, registered office at B/15, Kalumal Estate, A.B. Nair Road, Juhu, Mumbai – 400049, Maharashtra, India (“Nosedive”, “we”, “us”,
“our”).
Brand: Crashmate
This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from the Site. By using the Site, you agree to the practices described here and in our Terms of Service.
1) Information We Collect
A. Device Information (collected automatically)
When you visit the Site, we automatically collect certain information about your device and browsing, such as:
• Browser details, IP address, time zone, language
• Cookies stored on your device
• Pages or products viewed, referring/exit pages, on-site interactions, search terms
• Timestamps and diagnostic logs
Technologies we use include:
• Cookies (small files placed on your device). Learn more and how to disable at http://www.allaboutcookies.org.
• Log files (record actions and metadata such as IP, browser, ISP, referring/exit pages, date/time).
• Web beacons/tags/pixels (track browsing behavior and campaign performance).
B. Order/Account/Support Information
When you purchase or attempt to purchase, create an account, or contact support, we collect:
• Name, email, phone
• Billing and shipping addresses
• Payment-related details (e.g., masked card/payment ID, UPI handle, wallet ID) processed by our payment partners
• Order details (items, prices, taxes, delivery preferences)
• Communications with us (emails, chats, support tickets)
Note: We do not store your full card/UPI credentials on our servers. Payments are handled by compliant third-party gateways.
C. Marketing Preferences & UGC
• Your marketing preferences (subscriptions/opt-ins)
• Your reviews, ratings, comments, and any content you submit (“User-Generated Content”)
We refer to Device and Order/Account/Support information collectively as “Personal Information.”
2) How We Use Personal Information
We use your information to:
• Fulfil orders and provide services (process payments, arrange shipping via third-party logistics, issue invoices/confirmations, handle returns/warranty).
• Communicate with you about orders, support, and service updates.
• Prevent fraud and safeguard the Site (e.g., IP-based risk assessment).
• Improve and optimize the Site (analytics, performance, debugging).
• Personalize marketing (only in line with your preferences/consent).
• Comply with law (tax/GST, accounting, lawful requests).
Legal bases (as applicable): your consent, performance of a contract, compliance with legal obligations, and our legitimate interests (e.g., site security, service improvement, limited direct marketing).
3) Sharing Your Information
We may share Personal Information with service providers solely to operate the Site and fulfil orders, including:
• Payment gateways and fraud-prevention tools
• Logistics/courier partners and warehouse/fulfilment vendors
• Customer support and CRM/email providers
• Analytics and advertising partners (to the extent permitted by your settings/consent)
• IT/security/hosting providers
We may disclose information to comply with applicable laws and regulations, respond to lawful requests (e.g., subpoena, court order), or protect our rights, users, or the public.
We do not sell your personal information.
4) Analytics & Advertising
We may use analytics (e.g., Google Analytics) to understand how the Site is used and to improve user experience. We may also use advertising and retargeting tools consistent with your preferences.
• Learn about Google’s data use: https://www.google.com/intl/en/policies/privacy/
• Opt-out of Google Analytics: https://tools.google.com/dlpage/gaoptout
Behavioural Advertising
We may show ads based on your interests. To learn how interest-based ads work, see the NAI guide: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Opt-out links (managed by those platforms):
• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
• DAA: http://optout.aboutads.info/
5) Cookies & Choices
Most browsers accept cookies by default. You can usually remove or reject cookies via browser settings; doing so may affect Site functionality. Some ad networks also offer opt-outs (see links above).
6) Do Not Track
Your browser may send a “Do Not Track” signal. Our Site does not currently alter its practices in response to such signals, but you can use the opt-outs and cookie controls described here.
7) Data Retention
We retain Order/Account information as long as needed for the purposes above, including legal, tax, and accounting requirements. We retain support records and marketing preferences consistent with law and our retention policies. You may request deletion (see Your Rights), subject to legal obligations.
8) Security
We implement reasonable technical and organizational measures to protect Personal Information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9) Children’s Privacy
The Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us to delete it.
10) Your Rights (India – DPDP Act, 2023 & other applicable laws)
Subject to applicable law, you may have the right to:
• Access your Personal Information;
• Correct inaccurate or incomplete data;
• Delete Personal Information (where feasible and not required to be retained by law);
• Withdraw consent (for processing based on consent);
• Grievance redressal via our contact below.
To exercise these rights, email us at privacy@nosedivestudio.in or support@nosedivestudio.in. We may need to verify your identity before acting on your request. If you are unsatisfied with our response, you may escalate as per applicable regulations.
If you are located outside India (e.g., EEA/UK/California), local laws may provide additional rights (access, portability, restriction, objection). Contact us and we will address requests in line with applicable law.
11) International Transfers
Our service providers may process data outside your jurisdiction. Where required, we use appropriate safeguards (e.g., contractual protections) to protect your information during such transfers.
12) Changes to This Policy
We may update this Policy to reflect changes in our practices, technologies, legal or regulatory reasons. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes means you accept the updated Policy.
13) Contact & Grievance Redressal
NOSEDIVE STUDIO LLP
Registered Address: B/15, Kalumal Estate, A.B. Nair Road, Juhu, Mumbai – 400049, Maharashtra, India